FAQ's

How long will it take for me to get my items?

From the moment you place your order, there are two steps that commence:

Processing time: 

Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping time: This refers to the time takes for items to be shipped from our warehouse to the destination. This item is shipped directly from our suppliers and will take around 3-14 days to reach customers within the United States.

What happens if I order more than one item?

Some items will arrive together, while others may arrive separately. 

Can I return my items?

Returns: Our policy lasts 14 days. If 14 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is also responsible for covering any shipping charges to return items. 

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Will I have to pay customs on my items?

This varies from country to country. The customer is responsible for any customs charges that may arise. 

Is your website safe to use?

Yes, of course! We use SSL (secure socket layer) security to ensure that all of your data is encrypted and kept safe at all times.